Frequently Asked Questions

Yes! Our custom detailing van is completely self-contained and comes to you. We bring everything needed including water, power, and all professional equipment.

We need to park our van within 20 feet of your vehicle. We cannot service locations in dense areas where our van might cause a traffic hazard or safety concern. If you are located in an apartment complex, please make sure you are allowed to have the service at your location.

We primarily serve the San Francisco Bay Area with mobile detailing.

Contact us by phone or through our website contact form. We'll discuss your needs, confirm your location works for our mobile service, and schedule a convenient time.

We recommend booking 3-7 days in advance, especially during peak seasons or weekends. However, we may have same-day availability depending on our schedule. Feel free to call and we can book over the phone, or book your appointment online!

We provide complete exterior and interior detailing services. Our packages start with basic wash and wax services and go up to comprehensive paint correction and protection services. We also provide headlight refinishing, engine cleaning, undercarriage washes, glass polishing and coating, as well as our amazing 5-year ceramic coating installations.

Our complete exterior and interior detailing starts from 3 hours, depending on the size of your vehicle and the package selected. We can reduce the time needed by placing multiple techs on the work order based on availability and scheduling.

Yes! We have various packages ranging from basic maintenance washes to premium detailing services. Visit our pricing page for detailed package information.

Our services typically include exterior washing, drying, waxing or sealing, interior vacuuming, surface cleaning, glass cleaning, and tire care. Specific inclusions vary by package.

Yes, we detail cars, trucks, SUVs, and camping trailers. Pricing may vary based on vehicle size and condition.

Yes! We offer professional paint protection film installation at our Oakland shop. PPF is a virtually invisible urethane film that protects your paint from rock chips, scratches, and road debris. We offer partial coverage (hood, bumper, full front) and full-body packages. Visit our PPF pricing page for details.

We are a STEK certified installer and use STEK paint protection films. We offer two options: FORCESHIELD for reliable daily-driver protection with self-healing properties, and DYNOshield, a premium film with a nano-ceramic topcoat for enhanced gloss, hydrophobic performance, and a 10-year warranty.

PPF pricing starts at $700 for a hood, $950 for a bumper, $1,800 for a full front, $6,500 for a full body 2-door, and $7,500 for a full body 4-door. Prices are starting-at and vary by vehicle size. A deposit is required at booking. Call or text (628) 212-2001 for a custom quote.

PPF installation is performed at our Oakland shop only (3524 Ettie St, Oakland, CA 94608). The controlled environment ensures precision application and proper curing for the best results.

Please remove all personal items from your vehicle. We'll handle the rest! If possible, park in a shaded area and ensure we have access to within 20 feet of your vehicle.

No! Our custom van is completely self-contained with its own water supply and power generation. You don't need to provide anything.

Light rain is generally okay since we can work under cover. However, heavy rain or severe weather may require rescheduling for safety and quality reasons.

Yes, as long as there's adequate ventilation and our van can safely access within 20 feet of your vehicle.

We use only professional-grade detailing products and equipment to ensure the best results and protect your vehicle's finish.

Results vary based on driving conditions, storage, and weather exposure. Generally, exterior detailing lasts 2-4 weeks, while interior detailing can last 1-2 months with normal use.

Yes, we stand behind our work. If you're not satisfied with any aspect of our service, contact us within 48 hours and we'll make it right.

We offer paint correction services that can significantly reduce or eliminate many scratches and swirl marks, depending on their severity.

We accept cash, credit cards, and digital payments. Payment is due upon completion of service.

For most standard appointments, no deposit is required. However, premium services or large vehicles may require a deposit at booking.

We request at least 24 hours notice for cancellations or rescheduling. Same-day cancellations may incur a service fee.

Absolutely! We specialize in bringing neglected vehicles back to life. Heavily soiled vehicles may require additional time and cost.

Yes, we offer recurring service plans with discounted rates for customers who want regular monthly or bi-monthly detailing.

We offer flexible scheduling including early morning, evening, and weekend appointments to accommodate your busy schedule.

Yes, we have experience with high-end, classic, and luxury vehicles. We use appropriate techniques and products for these special vehicles.

We can be reached at (628) 212-2001, or you can email support@innovoauto.com.

Yes, we can provide estimates based on your vehicle type and desired services. For the most accurate quote, we may ask about your vehicle's condition and specific needs.